Support
Support
Last updated September 2026
Get help with Pagerflow: login issues, install problems, and schedule loading bugs.
Frequently asked
How do I reset my PIN?
Your hospital admin can regenerate your PIN from the doctor roster screen. Once they regenerate, they'll either share the new PIN with you directly or have you set it from a magic link.
How do I request a swap?
From the schedule grid, tap a shift you want to swap and pick "Request swap". Choose the counterpart doctor and (optionally) leave a note. Your supervisor will see the request.
Why can't I see my schedule?
Three common causes: (1) you signed in to the wrong hospital, so sign out and pick your hospital again on the sign-in screen; (2) your admin hasn't published this month's draft yet; (3) you're not yet assigned to a schedule group. If none of these apply, contact your hospital admin or email admin@pagerflow.app.
Install help
On iPhone and iPad, install Pagerflow from the App Store. On Android, install it from Google Play. Both listings are public, so you do not need an invitation.
You can also just use Pagerflow in any web browser at pagerflow.app. There is nothing to install, and your PIN is the same one you use in the app.
Already added Pagerflow to your home screen from your browser? That still works, and it uses the same PIN, so there is no rush to change anything. If you have now installed the store app too, sign in to it first and check your schedule is there. Only then, if you would rather have one icon, remove the other one. Doing it in that order matters: if you cannot remember your PIN, the icon you are already signed in to is where you can look it up. Not sure which is which? Press and hold each icon. The store app offers to delete an app and also appears in the App Store or Google Play as installed. The home screen one offers to remove a bookmark or shortcut instead.
If the Android app opens with browser chrome instead of fullscreen, the most common issue is an outdated build or incomplete app verification. Reinstall the latest version from Google Play and contact support if it continues.
Reporting a schedule bug
When reporting a schedule bug, include the affected person or team, the month being viewed, and whether the issue appears in the main schedule, viewer view, or exported calendar feed. Screenshots help.
Last updated September 2026